We'd like to welcome our first guess blogger, Chris McDonald of Telelink. Every now and then, we come across a client who is doing something so amazingly cool, we feel the need to share it, and what they are accomplishing in the area of Fleet and Journey Management is going to be more applicable to fleets of all sizes in the future. Read on... .According to the World Health Organization's most recent Global Road Safety report, road traffic injuries result in approximately 55,000 fatalities each year across North America . With millions of commercial vehicles on the road each day, it comes as no surprise that the Association of Workers' Compensation Boards of Canada and US Bureau of Labor Statistics consistently rank Driving and Transportation as one of the top three most dangerous professions in North America . From a business perspective, failure to manage and mitigate Fleet Risk can have serious consequences, from irreversible brand damage and poor morale to costs resulting from increased insurance premiums, legal fees, and compensation payouts.
With the number of vehicle-related injuries and fatalities failing to show any signs of decline, many special interest groups and regulators are lobbying for new driver safety legislation, bringing Fleet Risk to the forefront of industry politics and changing the way many organizations approach their Fleet Management and driver safety initiatives. However, introducing driver safety programs is often easier said than done, especially when we consider how +90% of fatalities can be traced back to driver behavior, not vehicle malfunction . To help overcome common challenges, many organizations aim to shape driver behavior through corporate policies and new and emerging "telematics" technology. Telematics is a term referring to devices that combine telecommunications and informatics, such as satellite navigation and touch-screen diagnostics. Current telematics largely help organizations manage their fleet through geo-fencing and monitoring of vehicle health. Unsurprisingly, new and emerging telematics are focusing less on vehicle diagnostics and more on driver monitoring. Leading the charge are a mix of high-tech titans and progressive thought leaders; researchers at the University of Leicester have made advances in a breakthrough program that can detect driver fatigue, while Apple recently secured patents for multiple hands-free telematics systems ,.
Use of telematics and policies for the purpose of monitoring and communicating with employees during a trip is often referred to as "Journey Management". Telelink, a Newfoundland and Labrador based company, is a leading supplier of Journey Management services, having completed over 1.8 million "journeys" on behalf of clients including Shell, Weatherford, and Halliburton. Although service delivery is tailored to company-specific policies and procedures, most journeys follow a similar structure. Prior to an employee's departure, Telelink's Journey Managers complete a survey aimed at identifying and mitigating common Fleet Risks. Based on driver feedback to a series of questions, a trip assessment classifies each journey as "high" or "low-risk". Factors including weather conditions, routes, travel time, driver wakefulness, and driver inebriation all contribute to the risk assessment. High-risk journeys trigger escalation procedures while low-risk journeys proceed without issue. Once a journey begins, Telelink manages the journey by monitoring progress according to stated routes and will enforce "check-ins" via phone or SMS at specific time intervals
If a driver fails to check-in, veers off route, or stays in the same position for a concerning amount of time, Telelink will contact the driver directly or dispatch response teams according to customer procedures. Journeys will "close" only after a driver safely arrives at their stated destination and contacts Telelink for a final check-in.
Although Journey Management is a component piece of the bigger Fleet Management picture, it's apparent that the value delivered through ensured driver safety is significant. Whether you have one driver or a thousand, Telelink has the technology and infrastructure to make sure they arrive at their destination, safely and on time. To learn more about Telelink's Journey Management services, please visit: http://journeymanagement.ca/solutions/journey-management/
 Road Traffic Deaths and Proportion of Deaths by Road User, by Country/Area (http://goo.gl/sIQLU)
 Association of Worker's Compensation Boards of Canada (http://goo.gl/0gkc9)
 Zurich Fleet Intelligence Telematics Insight (http://goo.gl/wz5DRf)
 Brain and Eye Combined Monitoring Breakthrough Could Lead to Fewer Road Accidents (http://goo.gl/62VR3)
 Apple's safe automotive telematics patent mates touchscreen with tactile controls (http://goo.gl/Flvm3)