Thursday September 4, 2014
Providing electronic access for clients is a new trend. Consumers demand 24 hour access in many cases and providing electronic copies of invoices, statements, documents either via email or an on-line portal is a great way to help improve the service that businesses provide to their clients. It’s also promoted as a way to be environmentally friendly and save a few trees by printing less paper.
Wednesday July 16, 2014
As I was driving to work the other morning, I noticed someone with their cell phone up to their face, texting away. It was so blatant it was hard to miss. It really caught my attention, and made me take a look around. Between Water St. and the Avalon Mall, I saw 5 other people either texting or with their cell phones up to the ear, deep in conversation. Using a phone without hands free operation is moving violation here in Newfoundland and Labrador, but my experience, and conversations with many others, gives me enough anecdotal evidence to say that this is one law that is completely disregarded.
Tuesday June 24, 2014
I've written a few blogs over the years about team productivity, building corporate culture and strategic hiring. These are all areas that help ensure that we recruit the right people and ensure that they have an environment where they can meet their potential and be as productive as they can be.
Monday May 26, 2014
This morning, CBC featured a story on some Canadians who had purchased Travel Insurance from CIBC and RBC, and subsequently, were denied coverage when they fell ill in the United States. They had purchased insurance, only had to answer some very general questions, and then were shocked when coverage was denied for reasons that seemed unfair.
Wednesday April 2, 2014
Around 10 years ago, insurance was a hot topic in Newfoundland. Rates had risen sharply, customers were upset, insurance reform was debated and the government introduced additional legislation which it hoped would help control costs, protect consumers and keep rates down.
Since then, we've seen a relatively stable market for personal insurance. Coverage has been available at a reasonable cost, except for the most high risk scenarios. Prices for automobile insurance, while still by far the highest in Atlantic Canada, have continued to increase, but for most consumers, at a manageable level.