Monday January 31, 2011
One of the best customer experiences I had came, out of a situation where a co-worker and I were riding in a taxi taking in the Katrina ravaged areas of New Orleans. To be honest, I was expecting to hear a text book narrative from the driver about the statistics we had heard about on the news and get a quick glimpse of some of the damaged areas. What we did get was a passionate and engaging recount of how Katrina affected people's lives; the physical damage to property was secondary.
Tuesday January 18, 2011
It always amazes me how many commercial clients focus on getting the cheapest price available and rarely ever place any value on….value.
Thursday January 6, 2011
A few months back the Government of Newfoundland and Labrador enacted its new impaired and distracted driving laws. The legislative changes authorized police to use traffic safety stops as a means of determining whether drivers are impaired, driving while suspended or driving without insurance, among other serious offences and I guess it's working.
Monday December 13, 2010
When saying "Thank-You" is worse than saying nothing at all, according to Wedgwood's Tom Hickey...
Friday December 10, 2010
Darlene Haley explains why you might need some extra protection for a rainy day...